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CRMC Receives Award as one of America’s Best Hospitals for Emergency Care - MessAge Media: Health

CRMC Receives Award as one of America’s Best Hospitals for Emergency Care

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Posted: Tuesday, February 12, 2019 8:38 am

Emergency room waiting times one of key measurements for award


Cuyuna Regional Medical Center has been named one of America’s Best Hospitals for Emergency Care by the Women’s Choice Award, America’s trusted referral source for the best in healthcare. The award signifies that CRMC is in the top 8.4 percent of 3,726 U.S. hospitals offering emergency care services.

The methodology for America’s Best Hospitals for Emergency Care award is unique in that it combines Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results with primary research about women’s healthcare preferences. The award recognizes excellence in emergency care based on several process of care measures focused on time patients spent in the emergency department, including time to admission, time from admission to room and door to diagnosis. Criteria also included the average time before outpatients with chest pain or a possible heart attack received an ECG and the average time patients with broken bones had to wait before getting pain medication. Awarded hospitals represent those with emergency departments with average measure times in the highest 25th to 50th percentile in the country.

The award is especially significant given that long waits and high crowding can negatively impact patient outcomes, including patients leaving without receiving medical treatment, longer overall length of hospital stay and an increase in mortality rates.

“Emergency departments can be very stressful environments, particularly for the elderly or a mother with a sick or injured child,” Delia Passi, founder and CEO of the Women’s Choice Award, said. “Women make over 80 percent of healthcare decisions and want to be confident that they know which emergency departments in their communities will take care of their loved ones quickly and with the best possible care.”

CRMC is one of 313 award recipients representing the hospitals that have met the highest standards for emergency care in the U.S. by the Women’s Choice Award.

“This award is extra special to us because in addition to meeting the strictest level of healthcare criteria distinguishing our team’s commitment to provide life-saving care in emergent situations, we earned it from our patients,” Kyle Bauer, CEO of CRMC, said. “Only hospitals that achieve the highest level of patient satisfaction scores are eligible to earn the award . . . we are so proud that our patients recognized the quality of their overall ER experience.”

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